How to gather Webex Tracer Logs on Windows?. Webex Tracer Logs (for a meeting that is in progress or while replicating the issue). Business impact (How many users are affected?). Note: Gather logs while replicating the issue. If the issue persists, please contact our Technical Support with the following information gathered: WBX64076 - I'm Hearing an Echo of My Voice in the Audio Conference. WBX9000030417 - Video and Audio are Choppy in the Cisco Webex App. Check the Audio and Video Statistics of Your Cisco Webex Meeting (CPU Usage). WBX000025862 - Can I Join the Audio Using Webex VoIP If UDP and RTP Traffic is Blocked in My Network?. WBX55032 - Meeting Manager Freezes when Accessing the Computer Audio Settings or Speaker/Microphone Audio Test. WBX82910 - Error: 'Webex Is Not Allowed to Use Your Microphone'. WBX16596 - Microphone is not Picking up Audio in Voice Over Internet Protocol (VoIP) Session. WBX81342 - A Yellow Exclamation Appears Next to My Name When Using VoIP. WBX58518 - No Audio During VoIP Conference. WBX000020079 - Unable to Join Audio Using 'Call over Internet' Option on Verizon Network from My iPhone. WBX9000029892 - Unable to Start Audio and Video when Using a Proxy Server. WBX000027232 - Error: Cannot Connect to Audio or Video, While Joining Audio or Video in the Meeting. WBX9000033889 - Error: 'Can't connect to Audio' While Joining Webex Audio Conference. How to Use Webex Audio in a Webex Training Session. How to Use Webex Audio in a Webex Event Session. How to Use Webex Audio in a Webex Meeting (Slow Channel). How to Use Webex Audio in a Webex Meeting Session. Adjust Microphone and Speaker Volume in a Webex Meeting. Choose Your Audio and Video Settings Before You Join a Meeting or Webinar. What are Some of the Potential Causes of VoIP Difficulties?. What are the Recommended Best Practices for Using VoIP?. Many VoIP solutions experience delay and quality issues when compared to traditional audio conferencing. Rather than using a traditional audio conference, participants use headsets and speakers connected to their computers to participate in the audio portion of the meeting. Integrated VoIP enables meeting hosts, trainers, or event producers to use the Internet (or a private IP network) to deliver the voice aspect of a meeting, live online training or large event. If you have joined the session following the steps above, then you are using Webex VoIP Audio. Connect to audio using ‘VoIP’ – Select Use computer audio. This is the default audio connection type. Use computer audio: Use your computer with a headset or speakers. This audio option sends the audio over the Internet. Webex Integrated Voice-over-IP (VoIP) Audio Identify the type of audio you are using: How to identify the audio type that I am using? If you are still facing an issue that is not listed in the ongoing or known Issues, look at our troubleshooting steps for common issues. 
Webex Webinars (Events (new)) | Known Issues. Check back often to see the latest information about any issues we've solved or updates we've made. If you're experiencing an issue with Webex App, meetings or sessions, check to see if it's something that we already know about and have a recommended workaround. We're constantly working to improve your experience using Webex. Join a Test Meeting: Make sure that you are all set up by joining a test meeting here. Network Requirements for Webex Services - Make sure that all the network requirements are covered to have the full experience of Webex!. Does Webex Offer Interpreters or Translators for International Audio Conferences?. 
Tips and tricks for using audio with Webex Meetings Suite. Use the Service Status page to check if there are any ongoing global issues: Webex Status Page. You can quickly fix problems you might experience in a Cisco Webex meeting use these articles to resolve issues that might occur while hosting Webex Meetings.Ĭlick here: Troubleshooting Webex Meetings to learn more. If you have an audio issue with ' Call in' or ' Call me,' reach out to your host of the meeting or your local support team. Webex Cloud Connected Audio (Webex CCA). Public Switched Telephone Network (PSTN). There are three types of Teleconference Audio: This option includes the 'Call me' and 'Call in' options. Another type of audio - is Webex Teleconference. Webex Audio is available in a Webex session. There are no meeting-level options to enable or disable this feature. Webex Audio (Hybrid Audio) allows attendees to join an audio conference using their computer (VoIP) or a phone. 
Webex Audio Troubleshooting How do I connect to the audio using my computer? How do I use the Call In / Call Me feature? How do I join my Personal Conference audio? Webex VoIP Audio Troubleshooting Webex Teleconference Audio Troubleshooting Webex Personal Conference (Audio Only) Troubleshooting
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